Hotel & Resort Management

Resort Management

When it comes to the unique needs of resort properties, few companies can offer you the years of experience the Kokua leadership team can. From island resorts in the Bahamas, Aruba, Grand Cayman, and Hawaii to mainland resorts in Illinois, California, Florida, Colorado and Arizona to golf and ski resorts nationwide, no one has more extensive expertise in resort management and marketing.

Purchasing

Effective purchasing depends on insight, experience and sound decision making. The Kokua purchasing team offers you all these – and more. Our long-standing relationships with vendors and our national network of suppliers help many of our clients get a better pricing on many brand dictated items. This helps us extend our purchasing power and achieve significant bottom line savings.

Areas where our purchasing team can be of assistance include, but are not limited to:

  • COUPA Procurement Program
  • CapEx Bidding
  • Contract Negotiations
  • Competitive Pricing
  • List of Preferred Vendors
  • Furniture, Fixtures & Equipment 
  • Guest Amenities
  • Office Supplies
  • Food & Beverage Purchasing
  • Sales & Marketing Tradeshow Purchasing

Finance

Our professional finance team offers an extensive range of core services, including: operating forecasts, monthly cash flow projections, and ongoing financial reports that can help you measure every level of performance.  Kokua can help you directly monitor and oversee all cash management, financial statements and supporting documents, file all required tax reports in addition to handling the unique financial needs of each individual ownership group.  

Kokua’s range of financial services include, but are not limited to:           

  • Annual budgeting for existing hotels
  • Prepare a pre-opening expense budget & transition plan for new acquisitions
  • Audits (internal and operational)
  • Cash flow analysis
  • Financial statements
  • Begin processes for new acquisitions
  • Prepare an initial cost estimate for all operating inventories & initial cash reserves for transitions & acquisitions
  • Define & develop the hotel credit policy in conjunction with key financial controls & standard operating procedures (SOPs)
  • Ensure all hotels are PCI compliant
  • Establish all accounting SOPs to be followed by the property

Information Technology

Information technology (IT) is the very face of your hotel property. It is IT that drives and supports your marketing efforts and initiates almost all of your early client and customer interactions. In most cases, that interaction begins with your hotel website and your hotel reservation system. In your guest’s mind, smooth and accessible technology is the first sign of a quality, well-managed hotel or resort.

At Kokua Hospitality, we know how important it is for hospitality operations to stay ahead of the curve when it comes to IT. And as the growing advances in IT continue reshape our business, you can count on the Kokua IT team to keep you ahead of the game.

The following are just a few of the IT solutions we can provide, but are not limited to:

  • PCI compliance monitoring
  • Network firewall security
  • Property Management Systems (PMS) - maintenance, install, & hardware support
  • CRM platforms
  • Point of Sale (POS) - maintenance, install & hardware support
  • Sales & catering platforms & solutions
  • Payroll implementation
  • Engineering management solutions
  • Email administration, support and implementation
  • User support for computer hotel systems, purchase & install of hardware & software
  • Oversight of all property IT techs and all IT related contracts
  • Semi-annual IT onsite audits – by property
  • End user – Payment Card Industry Data Security Standards (PCI DSS) training